Terms and Conditions

CLEAR TRAININGS LTD

General Terms and Conditions

SCOPE OF PRACTICE

· All trainings will be offered by Clear Trainings LTD via face-to-face sessions. Clear Trainings will book all training sessions based on availability.

· The training will take place at the agreed location following booking.

· Clear Trainings reserves the right to make changes to the content, develop and update courses without prior announcement.

CONTRACT TERMS

· The T&Cs of the contract come into immediate effect upon corporate clients as soon as a booking request is made.

· Clear Trainings LTD will issue an invoice for corporate clients to reflect the requested services.

· Both corporate and individual clients will receive emails with the booking and payment confirmation. These confirmations will only be issued following successful payment.

- Certificates will only be issued upon successful payment.

TERMS OF PAYMENT

· Corporate clients must pay the invoice within a maximum of 30 days from the moment of their booking request.

- Late payments will result in penalties of 1% monthly interest.

· Clear Trainings LTD will remain in contact with corporate clients’ accounting teams.

· Individual clients must pay for any requested booking immediately.

DATA PROTECTION

· Clear Trainings will securely store any collected data – please see Privacy Policy – according to Data Protection Act 1998.

· Any client will agree to the collection and processing of data at the moment of providing any details to Clear Trainings LTD.

· Any client has the right to express their wish of having any data deleted from the Clear Training database.

· Data will be stored for details, training dates, communication, and marketing purposes.

· Clear Trainings will not disclose information to unauthorised third parties or for marketing purposes.

RESTRICTIONS OF USE AND COPYRIGHTS

· All training materials are protected by copyright law and may not be changed or electronically processed for any reason, disclosed to individuals other than the client or candidate, or used for any purposes other than those agreed upon under the contract’s terms. 

· The clients cannot store or distribute any of the training material provided by Clear Trainings without prior written agreement.

CANCELLATIONS & REFUND POLICY

· Clear Trainings LTD complies with the EU Distance Selling Directive (2000) and UK Customer Protection Regulations (2000).

· Any client is entitled to a 7 (seven) day guarantee during which the client can cancel the booking without providing a reason.

· Clear Trainings LTD will endeavour to refund the payment within 15 days of receipt of the written cancellation request. 

- Any cancellation request must be submitted in writing to [contact@cleartrainings.co.uk ].

· No refund is applicable and will not be provided if the cancellation occurs outside the 7-day guarantee period.

· No refund is applicable and will not be provided for any candidates who do not attend the training session or arrive late. This applies both to individual and corporate clients.

· If the candidate arrives late and misses key elements of the training course, the trainer has the right to refuse entry. We strongly advise that any candidate plan the journey to the training location the day before.

· Rescheduling a booking is permitted up to 48 hours prior to the training session.

· One name change per candidate is permitted up to 24 hours prior to delivery of the training session.

- The trainer has the right to refuse entry of any candidate that was not booked for the training course.

- Corporate clients are NOT allowed to send more candidates than booked without prior written agreement with Clear Trainings. This must be done at least 24 hours prior to delivery of the training session.

- Clear Trainings Ltd reserves the right to cancel or reschedule a training session. In such cases, participants will be offered the option to attend a rescheduled session or receive a full refund.

Clear Trainings LTD

07874 646 044

contact@cleatrainings.co.uk

www.cleartrainings.co.uk